Privacy Policy

To provide our services efficiently, we collect various categories of information, the nature of which varies depending on the user's level of interaction with the platform. Specifically, we process the following types of data:

Identification and contact information: name, surname, residential address, date of birth, email address, phone number, and documentation required for identity and age verification (strictly for users over 18 years of age).

Usage information: details regarding how services are used, preferences expressed, activities carried out within the virtual environment, and access logs.

Device-related data: IP address, browser type, operating system, unique device identifiers, and information about the network used to connect.

Transactional information: history of financial operations, deposits, withdrawals, chosen payment methods, and coordinates necessary for the correct execution of transactions.

Communications and support: the content of messages sent to our customer support, chat conversations, and interactions aimed at resolving technical or administrative issues.

Data processing operations are based on clear and legitimate legal grounds, as required by privacy regulations. We process information based on the necessity to perform a contract to which the user is a party (e.g., to provide requested services and manage the profile), to comply with specific legal obligations (such as anti-money laundering, fraud prevention, and age verification), for the pursuit of our legitimate interest (such as protecting our rights, improving services, and ensuring IT security), and, where required, based on the user's free and informed consent.

The collected information is used exclusively for determined, explicit, and legitimate purposes. In particular, the data are necessary for:

Creating, managing, and maintaining the user's active profile.

Processing financial transactions securely and promptly.

Verifying the user's identity and confirming they have reached the age of majority (18+).

Providing efficient customer support and accurately responding to inquiries or requests.

Monitoring platform usage to prevent, detect, and combat fraud, abuse, money laundering, and other illicit activities.

Analyzing technical and operational performance to implement continuous improvements.

Manage promotional and informational communication preferences, sending updates only when the user has given their consent, if necessary.

We adopt the principle of minimization, retaining data for the period strictly necessary to achieve the purposes for which it was originally collected. Generally, information associated with an active profile is kept for the entire duration of the contractual relationship. Following profile closure, data will be retained for further periods determined exclusively to comply with specific legal and fiscal obligations, to resolve any disputes, or to defend our rights in appropriate venues. Once these obligations cease to apply, the data will be securely deleted or irreversibly anonymized.

User data is in no case sold to third parties. Information sharing occurs exclusively with selected entities and is limited to what is necessary for service provision. These entities include payment service providers, financial institutions, identity verification companies, technical support platforms, and legal or tax consultants. All our providers act as data processors and are bound by strict confidentiality agreements. Furthermore, we reserve the right to communicate information to competent authorities if required by legislative provisions or by formal requests from law enforcement agencies.

Given the global nature of digital services, data may be transferred, stored, or processed in jurisdictions other than the user's country of residence. In such circumstances, we ensure the adoption of adequate safeguards to ensure that the transfer complies with the highest protection standards, by entering into specific standard contractual clauses or relying on other transfer mechanisms recognized as legitimate by the competent authorities.

We employ cutting-edge technologies and rigorous organizational procedures to protect information from unauthorized access, alteration, disclosure, or accidental destruction. Our protocols include encryption of data in transit and at rest, implementation of advanced firewall systems, access controls based on the principle of least privilege, and periodic security audits. While we make every reasonable effort to ensure a secure environment, we remind you that no data transmission over the internet or electronic storage system can be considered absolutely invulnerable.

In compliance with current data protection regulations, users are recognized specific rights regarding their personal information. These prerogatives include the right to request access to their data, rectification of inaccurate or incomplete information, erasure of data (within legal limits), restriction of processing under certain circumstances, and objection to processing based on legitimate interests. Where technically feasible and legally applicable, the right to data portability is also recognized. Users also have the right to withdraw their consent at any time, without prejudice to the lawfulness of processing based on consent given prior to withdrawal.

To exercise your rights, raise concerns, or request further clarification regarding this notice, we invite users to contact our dedicated team by writing to the following email address: casinoinfinity_support@gmail.com. Our designated staff undertakes to handle every request with the utmost diligence and to provide a response within the timeframes established by the regulations.

We reserve the right to update or modify this document to reflect changes in our operational practices or to comply with new legislative provisions. Any substantial changes will be notified to users through communications on the platform or via email. Continued use of the services following the publication of changes will constitute acceptance of the updated version of the notice.